Client hereby entrusts pet(s) to Wonder Washers Pet Grooming LLC (noted as Wonder Washers hereafter) for the purpose of grooming services.
Wonder Washers’ groomers and staff want to make sure we provide a safe and loving experience for your pet. When we come to your home it helps lower anxiety and frees up some time for you but our biggest priority is your pets safety and comfort. In some cases our groomers will not be able to perform a part of the groom if it is going to cause pain or stress to your pet unnecessarily.
PAYMENT INFO
Payment is due at time of service. Wonder Washers accepts cash, check or card. Checks returned NSF WILL incur a fee of $50. No further service will be provided until fee is paid.
TIPPING
Tipping your groomer is not required but if you feel they deserve them they are greatly appreciated.
SATISFACTION
Your satisfaction is important to us. If you are unhappy for any reason, and would like something adjusted, we will be happy to make any adjustments at the end of the groom or within 24 hours.
CANCELLATION POLICY/NO SHOW/TRIP FEE
On rare occasions, Wonder Washers may need to cancel your appointment due to equipment failure, weather, illness, etc. Every effort will be made to contact Client in advance to reschedule.
If Client cannot keep their appointment, please contact us AT LEAST 24 hours in advance. Failure to call 24 hours before your appointment or failure to have your pet available at the scheduled time WILL result in a charge of $50 or 50% of the groom whichever is larger, which must be paid within 7 business days.
APPOINTMENT TIMES
An appointment time is truly an ‘estimated time of arrival’. Arrival time will be in a 1 hour time span. As a mobile service, our schedule is subject to interruptions and delays, such as, but not limited to: Refueling, traffic, driving distance from previous appointment and running over on a previous appointment. If Wonder Washers feels they will be more than 15 minutes early or late, Wonder Washers may call ahead. Please call 760-766-6611 not the groomers directly because they are either taking care of a pet or driving.
MATTED OR NEGLECTED COAT
Excessive de-matting is a painful, time-consuming and costly procedure that causes extreme discomfort and can aggravate, or cause skin problems. Client is aware that neglect of the pet’s coat can be cause for problems after grooming such as clipper/brush irritation. If Client’s pet does not remain still accidents can happen such as, cuts, nicks, etc. from clippers or scissors. However, it is at Wonder Washers discretion to determine if it is safe for the pet to be de-matted, if not, a “shave-down “of the pets coat will be completed. Shaving your pet may dramatically change your pet’s appearance and the hair will be very close to the skin. This may expose pre-existing skin conditions. Client’s pet will receive a shave down & start over (additional fee for shave down.) Closely shaved pets are also prone to sunburn & should either have sun screen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases pets may also exhibit brief behavioral changes. In certain breeds & coat types, the coat may not grow back the same. Removing a heavily matted coat includes the risk of nicks, cuts and/or abrasions due to moles, warts or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet’s skin which can cause mold, fungus, bacteria or skin irritations that exist prior to the grooming process. The after-effects of mat removal procedures may include itchiness, skin redness, self-inflicted irritations or abrasions, or failure of hair to re-grow. Client is responsible for the condition of the pet’s coat and will not hold Wonder Washers responsible in the event of adverse effects of mat removal.
Pet owners who have pets with matted coats will pay an additional $15-$50 fee.
CURRENT VACCINATIONS/VETERINARY INFORMATION
Your pet’s safety is first at Wonder Washers. We require a current rabies vaccination expiration date before any grooming services will be performed. Proof of Rabies Vaccination shall be provided to Wonder Washers upon request as well as current Veterinarian information.
SAFETY/DOG BEHAVIOR
Client must inform us prior to grooming if your pet has bitten someone or has aggressive tendencies. Wonder Washers will not accept any aggressive dog. If false representations about the pet’s behavior were made when asked during booking of an appointment, we will discontinue services and Client will still be responsible for the full grooming charge. Client will be liable for any bites or any property damage caused by their pet(s). For Groomer’s safety as well as your pets, Wonder Washers has the right to refuse service in the event of a pet that cannot be handled safely. FOR OVERLY AGGRESSIVE OR OVERLY STRESSED PETS, WONDER WASHERS WILL NOT BE ABLE TO MAINTAIN YOU AS A CLIENT.
USE OF MUZZLES
Muzzling does not harm your animal and protects both the animal and the groomer. In some cases, muzzling may even calm a stressed animal, allowing the grooming process to continue. We do not muzzle unless your pet gives us a reason to. Other methods are used to calm your pet, muzzling is a last resort.
SENIOR PETS AND PETS WITH HEALTH ISSUES
Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. Wonder Washers will not be responsible for accident or injury to an elderly or health-compromised pet during their grooming.
FLEA/TICK INFESTATION/SALON SANITATION
Flea and tick infestation cannot be tolerated. Client is responsible for keeping their pet(s) flea and tick free. If a flea or tick is found on your pet, Wonder Washers will administer a flea and tick shampoo to eradicate the fleas in order to maintain salon sanitation, an additional $20 fee will be added to your groom. If Wonder Washers finds an infestation of fleas or ticks on a pet, an additional $75 de-bug cleaning fee will be added in addition to the groom fee for this service. There may be side effects, including, but not limited to allergic reactions, which may result from the manufacturer-recommended usage of said products, which Client agrees that Wonder Washers will not be held responsible for.
PICTURES
Client consents that Wonder Washers may take pictures of your pet, before and after grooming, and utilize the same for their website, social media for any and all and/or advertising purposes at Wonder Washers discretion.
Client affirms they are the rightful legal owner, or care giver to the pet for which services are rendered.
I, the undersigned, understand and agree to the above terms for the grooming and maintenance of my pet(s). In consideration of the grooming services, I agree to hold Wonder Washers harmless from any and all damage, loss, or claims to pet, personal or real property. I acknowledge that the interpretation of this provision is to be read in the broadest sense possible and encompasses any real or perceived negligence and all acts performed reasonable within the scope of service by Wonder Washers, its agents, its employees or representatives. The terms, special services or handling shall include but are not limited to emergency veterinarian services in the event I am not available.
I, the undersigned, have read, understand and agree to the above terms and my rights and obligations for grooming and maintenance as stated in the agreement for the services of pet grooming through Wonder Washers. |